Shipping policy

Shipping

Calerinova
Jasmin Simmen
Seitzstraße 3, 86154 Augsburg, Germany
Email: info@calerinova.store
Phone: +49 9572834647

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Fire pits, tables and the lounge zone

Corten fire pits, gas fire tables and the fire-pit lounge zone are heavy and ship on a pallet, sometimes across several cartons. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not into the garden. Plan help; a large Corten pit or stone-look gas table is heavy. Tools, firelighters, spark guards and the portable bowl ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.